Monday, June 3, 2019
MindTree: A Community Of Communities
MindTree A Community Of CommunitiesMindTree is a mid-sized 278 million Indian Information Technology firm known for its noesis management practices, strong husbandry and value, and collaborative communities. Its strategy is to flex a keep company that is consulting-led in the IT services business and intellectual property led in the RD-services business. Currently the CEO of the firm has set an ambitious goal of becoming a $1 billion company by 2014. This requires that employees innovate and create current businesses.How would you characterize the culture of MindTree?People-CentricIn an industry where all firms are assumed to possess homogenous skills, MindTree knew that, in order to succeed, it had to antitheticaliate itself from its competitors. The company realized that culture and determine were key elements that could be used as Soft Differentiators. Also, being a multicultural company, MindTree realized that it could not possibly manage all the different cultures efficie ntly. Instead, it decided to develop a common set of value which could be shared by people from across different cultures. The company has always strived to become an emotionally bonded organization. In this regard, the culture of MindTree can be characterized as a people-centric culture.Value-DrivenAccording to the MindTree of age(p) management, Every MindTree mind is driven by CLASS Caring, Learning, Achieving, Sharing, and genial Responsibility. From this, it is evident that MindTree wanted to create a culture rich in innovation and creativity. MindTrees emphasis on aspects such as High achievement orientation and high caring further shows that MindTree aimed to promote a culture of high performance, stakeholder responsibility, cooperation and corporate citizenship.Transparent and ParticipativeTransparency and rich, frequent communication were cornerstones of the culture. Mindtree incorporated participative decision-making by promoting bareness across organizational levels. This resulted in the companys 95-95-95 principle, which stated that 95% of the people should have 95% of the information 95% of the time.How has this culture been created and institutionalized?At MindTree, the managements belief that values drive behaviour and behaviour drives results was at the heart of all decision-making processes.Internalizing CLASS ValuesMindtree sought to internalize the CLASS values by integrating them into its recruitment, recognition, and respect systems. The process started right from hiring of a new employee, whereby the candidates were assessed on whether they would be a good fit in the organizations culture. New employees then participated in extensive sessions with the senior management, which emphasized the importance of these values in the companys culture. The process continued with performance appraisals, where each value had a clear metric and 40% weight was designate to performance against these values. The triumph of MindTrees endeavours to i nternalize the CLASS values can be seen from the fact that 90% of the senior leaders voluntarily asked for 360o feedback on how well they were complying with the company values.Other initiatives like rechristening the HR dept. as the people function and giving stock options to its employees, have also helped MindTree in building and promoting its culture among its employees.Socialization tacticMindTree has also employed the use of several socialization tactics to foster and institutionalize its culture among its employees. When a new employee joins MindTree, she is given apparent information astir(predicate) the sequence in which she will perform new activities or occupy new roles (Sequential Role Orientation). As employees gain experience, they are allowed to pursue their interests by connective or initiating a biotic community (Random Role Orientation).Senior employees at MindTree actively engage with new hires and act as role models (Serial Tactics). This not only helps Mind Tree breastfeed its eye values in the new employees, but also promotes the participative culture within the organization.Building Knowledge CommunitiesKnowledge management was an opposite activity that back up and contributed to MindTrees culture and values. MindTree adopted a holistic, encompassing approach to KM, as it believed that KM could play an integral role in helping people perform their jobs get around and develop themselves, which again reflected on its goal to be a High Achievement oriented and High Caring organization.To implement KM a work, MindTree promote its employees to self-organize and collaborate through and through communities of practice. MindTree also took a number of steps to build a supportive environment for cultivating KM. The development and contribution of the KM function has been discussed in detail later in this article.What role does culture play in MindTree Consulting? How does it contribute to strategy of the organisation?MindTree has always be lieved that its values are one of its core competencies and a key factor which differentiates it from its competitors. At MindTree, its values define its culture and are a cornerstone of decisions concerning future strategy.Competitive advantageCore values such as Learning and Sharing have allowed MindTree to develop an extensive intellectual property base, which gives it a clear advantage over its competitors.MindTrees focus on building a people centric, emotionally bonded organization has allowed it to retain its employees, and has also led to higher job satisfaction levels among the employees. Together these factors have directly contributed to MindTrees success in delivering better service to its clients.Strategic Initiatives95-95-95 principle To pick up transparency and rich, frequent communication, two key elements of culture at MindTree, the management realized that it needful to make information available to its employees. Hence was born the 95-95-95 principle which aims at providing 95% information to 95% employees, at 95% of the time.The Gardener program As a part of this program, the leaders at MindTree actively engage with employees to develop them into future leaders of the company. The program stems directly from the companys goal to institutionalize its culture and ensure that the core values are carried forward by the next generation of leaders.The 5*50 program MindTrees participative culture and its integration with the companys strategy is best highlighted by this program. This initiative called on all MindTree Minds to offer innovative ideas for building new $50 million businesses from scratch. Knowledge Management (KM) would help in the ideation process and would offer critical IT systems support. The fact that MindTree entrusts its employees with resources and encourages them to build businesses, demonstrates the importance of culture in the companys growth strategy.What role have knowledge management practices played in developing a nd lend culture at MindTree?Knowledge Management (KM) refers to the processes, activities and technologies that are specifically aimed at improving organizational performance, by acquiring, organizing, applying, sharing and renewing both the tacit and explicit knowledge of its employees.KMs role at MindTree, however, is not limited to helping employees perform their jobs better. KM plays a vital role in carrying forward the core values of the firm.KM enables knowledge creation, which leads to innovationKM enables the environment, which leads to knowledge sharing collaborationKM enables processes and practices, which helps build a knowledge cultureKM directly enables changes and shifts in mind setsKnowledge CommunitiesMindTrees communities of practice reflect the companys socio-technical approach to KM, which emphasize social interactions as a means of enabling knowledge sharing and collaboration. A community could have members working in different departments. This ensures that th e best practices and expertise of various departments go into creating the knowledge repository. It also ensures holistic development of employees who participate in the communities, through interaction with fellow members of varied expertise.Community Maturity LevelsThe first level is a community of interest which is a collection of individuals who share an interest and bask talking about it. The main purpose here is sharing.The next level is competency building in which individuals learn from one another in personal meetings.At the third level is capability building which enabled achieving better results in the company by improving existing processes, software and building relationships between communities and other organizational activities.At the highest level was capacity building in which communities would absorb knowledge from external experts and the focus would be on innovation.